Help Center
Need help? We're here to assist you.
Clear, fast, human support
We want NevoMove support to feel as polished as the product itself. Useful answers, simple contact points, and a FAQ that stays easy to scan.
Contact channels
Phone, email, and opening hours stay visible immediately so people never have to dig for the basics.
The answers people ask for the most
The most common questions live here so the experience stays simple even when someone needs help or clarification.
Hours
Mon - Fri: 9am - 6pm
Weekend: email only
Frequently asked questions
The most common questions live here so the experience stays simple even when someone needs help or clarification.
Yes. NevoMove is free on iPhone and Android. Ads are never forced and never shown without your consent: they only exist if you choose to watch them for small rewards. There is also an in-app subscription with a few comfort and progression perks, but it is not designed as pay-to-win.
The step tracker uses your phone's motion sensors to count your steps accurately, even when the app is closed. NevoMove works on both iPhone and Android, and a recent device with solid motion sensors will give you the best experience. The app also includes a guide to help you learn the core systems quickly.
Yes. Player-versus-player battles include a ranked mode with several tiers: Bronze, Silver, Gold, Emerald, Ruby, Sapphire, Obsidian, and finally Sovereign. On the walking side, there is also a seasonal leaderboard that runs for 2 to 4 weeks with an end-of-season chest for top players, a permanent league leaderboard that has never been reset, a Nevomon level leaderboard, an activity streak leaderboard, and a daily leaderboard for timed challenges.
Yes. You can add friends, talk to them through a secure encrypted private messaging system, and join the global in-app chat called Lounge.
The NevoMart is the in-app shop. It includes food, drinks, potions, reminder shots, NevoCores used to summon or capture Nevomons through portals, plus different attacks and different arches that grant buffs to the creature wearing them.
Yes. Nevomons have individual values similar to IV systems, levels, and NevoPoints earned through battles that you can allocate freely. Each stat can receive up to 25 points, for a total of 75. They also have traits inspired by the talent systems found in creature-collection RPGs.
Yes. Gems and Nevo can be converted both ways. And yes, gems can also be earned by actively playing NevoMove, especially through walking challenges and leaderboards tied to timed activities.
Yes. You can invite your friends through the referral system and earn rewards when your invitations turn into active players.
Yes. You can manage your active team, store Nevomons in the Ark refuge, and release the ones you no longer want to keep. There is also an in-app guide that explains the main systems clearly.
Not right now. It is being explored for the future, including the idea of converting gems into real-world currency, but nothing like that is live today and nothing is guaranteed yet.
Not yet. Trading Nevomons and sending Nevo to friends are not available for now, but both features are planned for the future.